Returns & Exchanges

We want you to ride with confidence, which is why we offer a 30-day return policy on all electric scooters in original, unridden condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number located on the scooter's deck to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Scooter

  Carefully pack the scooter in its original factory packaging, including the charger, toolkit, and manual, to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to the box and drop it off at any authorized carrier location for secure transport to our service center.

• 4.
  Inspection and Refund

  Once our technicians verify the scooter's condition and odometer reading, we will process your full refund or exchange within 5-7 business days.